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Return Policy

Any claim for damaged or defective items must be submitted within 30 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims considered an error on our part are covered at our cost. In such cases, photographic evidence of the error will be required and, after verification, we will send you a new order. No additional action from you is required.

If you have a product problem or anything else in the order, please send a problem report via email to contact@ruxi.shop

Returns

If you provide an address that is considered insufficient by the courier service if it is not possible to deliver the package, it will be returned to our headquarters and you will be notified once it has been returned. You will have to confirm the updated and correct address in less than 30 days, and confirm the changes for the package resend, at no cost to the customer. For this we will contact you or contact us via email contact@ruxi.shop to indicate the correct address.

Refunds

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at contact@ruxi.shop with photos of wrong/damaged
items and we’ll sort that out for you.

Exchange an item for a different size/color

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at contact@ruxi.shop within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!

Reasons for returns

Wrong address If you provide an address that is considered insufficient by the courier service, the shipment will be returned to our facilities. Once an updated address has been confirmed with you, it will be sent again.

Please note that if the tracking information establishes an order, but it was delivered to the customer, but the customer has not received it For example: “Left under the table on the back porch.”, we will not assume responsibility and resubmit that order. You will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Returns – Before making a return contact us. Our products are handmade / printed to order and are completed on average in 3 to 7 business days ( it can be delayed because of Covid-19). You can withdraw your order before the printed apparel has been made. When an order is withdrawn because after this restriction, then we will refund any payment you have made for this purpose, including shipping costs. However, we do not return buyer’s remorse orders, after the order has been fulfilled.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered, then it would be handled at your expense by placing a new order.

For more information about returns, please read our FAQ .

Original Online Graphic Apparel Store

Contact us

info@ruxi.shop

 

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