Yes, all Ruxi shipping methods have Track and Trace. Note that the quality of tracking may differ for some local carriers.

All tracking numbers can be found in the shipping notification emails, and in your profile panel to.

Keep in mind that tracking international shipments may take a few days to show any updates, but that does not mean that the shipment has been lost.

If it is not possible to deliver the package, it will be returned to our headquarters and you will be notified once it has been returned. You will have to confirm in less than 30 days, with the updated and correct address, and confirm the changes for the forwarding of the package, at no cost to the customer.

For this we will contact you or contact us via email contact@ruxi.shop to indicate the correct address.

Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, most products like T-shirts and accessories in a polybag. And the bag is recyclable.

It depends on the carrier, they can leave a note and ask you to reschedule the delivery for a different time.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But do not worry! We will cover the reprint costs and sending a replacement order for you.

We can ask for your help before doing that, send us the shipping address is correct. It would also be good to check if you contacted your local post office to try to locate the lost order.

Please note: that if the tracking information establishes an order but it was delivered to the customer and the customer thinks they have not received it, we will not assume responsibility and resubmit that order. In that case, any substitution would have to be in your charge.

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.

• PayPal

But you can pay with your credit card if you don’t have a PayPal account.

If you cancel before printing your order and want an exchange or a refund, we can totally do it. However, if you cancel after you have fulfilled your order, we cannot offer you a refund or an exchange unless we have made a mistake with your order.

Did you know that each of our T-shirts and Accessories is made just for you? We only print T-shirts and Accessories when we receive your order for it. So if there is a wrong size, you will have to make a new order of the product, because of the uniqueness of the print and size. To prevent this as much as possible we strongly suggest that you see the size chart before ordering the product.

The inks we use for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming theenvironment.

We use mostly 100% cotton garments and high quality ink, so that the printing lasts longer. In the description of the products, you will always be informed how to take care of the garment you want to buy.

Thus the garment and the impression will have more durability, but the impression if not taken care of well, can disappear after multiple washes.

Printed apparel (direct-to-garment)

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won’t fade for a long time if taken care of properly.

Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don’t iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Embroidered apparel

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don’t leave the clothing to soak or lie in a pile while wet. Don’t wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn’t wet embroidery before ironing or use a steam iron.

Embroidered hats 

Embroidered hats and backpacks can be wiped clean with a damp cloth in the spots where it’s needed. Hats can be hand-washed cold if necessary.

It is recommended to wash the garment before using it, since you can perceive a smell similar to vinegar or an off-white residue, do not worry, it is normal, it is due to a fixing agent that is applied during the printing process so that the ink sticks better. And the smell is not permanent, With the first wash the smell is removed.

The size of the garments is from the XS, S, M, L, XL. The size can change, it depends on the type of product

Fulfillment time is the time it takes to make your custom-ordered product. Fulfillment time doesn’t include shipping.

Our Face Masks are made from cloth, and they aren’t medical equipment. We offer them in 2 sizes that are sold in packs of 3. This product isn’t customizable, but you can add it to your store to resell. For now, they’re only fulfilled in Europe, but we’re planning on launching them in the US soon too.

The CDC now suggests wearing face cloth coverings in public settings where other social distancing measures are difficult to maintain. This additional safety measure helps protect others in case you have coronavirus, but don’t show any symptoms.

You should still follow other protective measures as well, and closely follow the latest recommendations from public health officials and the CDC to make an informed decision about how this product should be used for you and your customers.

You can hand-wash the mask in warm water, or put it in a washing machine in up to 104°F (40°C). Don’t use fabric softener when washing the mask. The mask can be washed up to 50 times.

Face Masks can’t be returned or exchanged due to health and hygiene reasons.

Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn’t directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.

We’re in touch with our carriers and they’ll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

We don’t ship to the following countries: American Samoa, Angola, Argentina, Azerbaijan, Bermuda, Bolivia, Botswana, Brunei, Cameroon, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guatemala, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kiribati, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi,  Mauritania, Mauritius, Mongolia, Myanmar, Nepal, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan,  Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.

We have started shipping to Bahrain, Benin, Burkina Faso, Burundi, Cape Verde, Curacao, Ethiopia, Faroe Islands, Ghana, Grenada, Guinea Bissau, Kenya, Lebanon, Lesotho, Maldives, Mozambique, Namibia, Nigeria, Pakistan, Sri Lanka, St. Martin, Suriname, Swaziland (Eswatini), Zambia.

This list is current as of July 22, 2020.

Our carriers will let us know when service will resume, or whether there are more disruptions.

This is what the World Health Organization recommends:

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.